Sunup Adventures

Terms & Conditions

1. Booking and Payment

1.1. To confirm your booking, a deposit of 50% of the total safari cost must be paid at the time of booking, with the balance due 30 days prior to departure.

1.2. Payment can be made by bank transfer or credit card.

1.3. All payments are non-refundable. However, we will consider refunds on a case-by-case basis in the event of unforeseen circumstances such as a medical emergency or natural disaster.

2. Cancellation and Changes

2.1. If you wish to cancel your reservation, you must notify us in writing. The following cancellation fees will apply:

– 60 days or more prior to departure: 30% of the total safari cost

– 30-59 days prior to departure: 50% of the total safari cost

– 0-29 days prior to departure: 100% of the total safari cost

2.2. Changes to your itinerary may be made up to 30 days prior to departure, subject to availability. Additional charges may apply for changes made after this time.

3. Travel Insurance

3.1. We strongly recommend that all clients have comprehensive travel insurance before embarking on their safari.

3.2. It is the responsibility of the client to ensure that they have adequate coverage for medical expenses, personal injury, and cancellation or curtailment of their safari.

4. Health and Safety

4.1. Clients must ensure that they are in good health and able to undertake the activities included in their safari itinerary.

4.2. Clients must comply with any health and safety instructions given by our staff or agents.

4.3. Our vehicles and equipment are regularly inspected and maintained to ensure the safety of our clients. However, clients must take responsibility for their own safety during their safari.

5. Responsibility

5.1. We act as agents for our clients in booking accommodation, transport, and activities. We cannot be held responsible for any injury, loss, or damage suffered by our clients as a result of their participation in these activities.

5.2. We reserve the right to make changes to the itinerary or accommodation if necessary due to unforeseen circumstances such as weather conditions, road closures, or political unrest.

6. Complaints

6.1. If you have a complaint during your safari, you must notify us immediately so that we can take appropriate action to resolve the issue.

6.2. If you are not satisfied with the outcome of your complaint, you may refer the matter to the Kenyan Tourism Regulatory Authority.

7. Jurisdiction

7.1. These terms and conditions are governed by Kenyan law and any disputes arising from them will be subject to the exclusive jurisdiction of the Kenyan courts.

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