Terms and Conditions: Sunup Adventures

These terms and conditions govern the relationship between Sunup Adventures (the “Company,” “we,” “us”) and the client (“you,” “the traveler”). By booking a safari with us, you agree to the following:

1. Booking and Payment

• 1.1. Deposit: To secure your reservation, a 50% deposit of the total safari cost is required at the time of booking.

• 1.2. Final Balance: The remaining balance must be cleared at least 30 days prior to your scheduled departure.

• 1.3. Payment Methods: We accept payments via Direct Bank Transfer (SWIFT/EFT) or Major Credit Cards. Please note that credit card transactions may be subject to a processing fee.

• 1.4. Refund Policy: While payments are generally non-refundable, Sunup Adventures maintains a “fair-play” policy. We may evaluate partial refunds or credit notes on a case-by-case basis for documented emergencies, such as medical crises or significant natural disasters.

2. Cancellation and Changes

• 2.1. Cancellation by Client: All cancellations must be submitted in writing. The following fees apply based on the date notice is received:

  • 60+ days prior to departure: 30% of total cost.

  • 30–59 days prior to departure: 50% of total cost.

  • 0–29 days prior to departure: 100% of total cost.

• 2.2. Itinerary Amendments: You may request changes to your itinerary up to 30 days before departure, subject to availability and adjustments in pricing. Changes requested within the 30-day window may incur additional administrative fees.

3. Travel Insurance

• 3.1. Requirement: For your protection, Sunup Adventures strongly mandates that all clients obtain comprehensive travel insurance before arrival.

• 3.2. Coverage Scope: Your policy should specifically cover emergency medical expenses, personal injury, evacuation/repatriation, and “cancel-for-any-reason” (CFAR) protection to mitigate loss from unforeseen trip curtailment.

4. Health and Safety

• 4.1. Physical Fitness: By booking, you certify that you are in adequate health to participate in the activities outlined in your itinerary (e.g., game drives, bush walks).

• 4.2. Field Directives: For your safety and the protection of local wildlife, clients must strictly adhere to instructions provided by our professional guides and staff.

• 4.3. Equipment & Risk: While we maintain our vehicles and gear to the highest standards, participation in a safari involves inherent risks associated with wild animals and rugged terrain. Clients acknowledge these risks and assume responsibility for their personal safety.

5. Liability and Responsibility

• 5.1. Third-Party Services: Sunup Adventures acts as an intermediary for third-party providers (lodges, camps, and external transport). While we vet all partners, we are not liable for injury, damage, or loss resulting from the acts or omissions of these independent suppliers.

• 5.2. Force Majeure: We reserve the right to alter itineraries, accommodation, or routes due to factors beyond our control, including weather, road closures, or regional instability. Your safety is always the priority in these decisions.

6. Complaints and Resolution

• 6.1. Immediate Reporting: If an issue arises during your safari, please report it to your guide or our head office immediately. This allows us the opportunity to rectify the situation in real-time.

• 6.2. Formal Arbitration: Should a dispute remain unresolved, you may escalate the matter to the Tourism Regulatory Authority (TRA) of Kenya.

7. Jurisdiction

• 7.1. Governing Law: These terms are governed by the laws of the Republic of Kenya. Any legal disputes shall be settled exclusively within the Kenyan court system.